Payment and Delivery

How to place an order?

Checkout in the ELDirect online store is available to both registered and unregistered Users. Login to your Personal Account or register if you are with us for the first time and want to get more options or continue shopping without authorization.

To place an order:

  1. Add the products you like to the "Cart" and go to it.
  2. Fill in the information about you and / or the details of your company.
  3. Choose a shipping method.
  4. Select a payment method for your order.
  5. Complete the checkout using the "Checkout" button.

The order will be generated and transferred to the manager. In most cases, it is automatically confirmed for delivery after payment. If you are logged in, the order will be displayed in the Personal Account section.

If additional information is required to place an order, we will contact you.

How to find out about the status of order execution?

In the online store, from the moment of registration, orders go through several stages, each of which is assigned a separate status. You can check at what stage of registration your order is in your personal account on the website. Important information will be sent to you by phone and e-mail, which you indicated in the order.

You can also find out about the status of your order by calling the phone number specified in the "Contacts" section.

Can I pre-order products?

In our online store you can always place a preliminary order for goods that are expected to arrive in the very near future. By pre-ordering, you will be among the first to receive the hottest new items and long-awaited receipts.

The procedure for placing a pre-order in our online store is quite simple and does not differ from a regular order.

Online store opening hours

You can place an order on our website 24 hours a day without leaving your home from your computer or mobile device. If you need advice or have difficulties with placing an order, please contact our managers.

How to pay for an order?

For your convenience, our online store provides several payment options. You can choose the one that you think is more convenient:

For convenient payment by credit card, an electronic payment system is used. When placing an order, choose the payment method "Bank Card". After confirming the order, you will receive a letter to your e-mail with a link to go to the secure payment page. If the order was placed on behalf of an authorized User, you can proceed to payment through the Personal Account.

To make a payment by bank transfer, the manager will issue an invoice (or an invoice will be generated automatically) with the selected goods and send it to your email. This method of payment using the bank details of the company is provided for both individuals and legal entities.

You can pay in several ways at once.

How do I get accounting documents?

Closing documents are provided only to legal entities and individual entrepreneurs who made a payment by wire transfer from their current account.

When paying, you must select the payment method Wire transfer or Wire transfer in foreign currency.

Payment of an invoice through payment systems or instant payment terminals is considered a payment from an individual. According to the legislation of the Russian Federation, closing documents for such payment are not provided. To receive documents confirming the payment, contact the technical support of the payment system.

  • Scanned copies of closing documents are automatically uploaded to your Personal Account and sent by email until the 10th day of the next month from the date of the start of the service.
  • Originals of documents are sent:
    • by Russian post within two weeks from the moment the scanned copies are uploaded to the Personal Account;
    • by EDF, if interaction is configured, - within a week from the moment the scanned copies are uploaded to the Personal Account.
  • The originals of the documents can be obtained in person at the office. To receive documents, write a request to the support service or chat.
  • Closing documents may not be generated immediately for the entire amount of the invoice, depending on the type of service.

By default, we send closing documents as they are generated to the organization's mailing address specified in the Contacts of the account owner. If an incorrect postal address is specified, the closing documents may not reach the addressee. In this case, the documents will be returned back to the postal address of our organization. A corresponding message will be sent to your contact email.

If you have not received the original documents due to an incorrect postal address, change your address to the correct one in the Contacts of the account owner and order the re-sending of documents: by phone, by e-mail or through your Personal Account.